1-Year Extended Free Spare Part Supply Warranty

Critical Warranty Terms –

• Eligibility: You must buy this extended warranty within 15 days of purchasing your washing machine.

• Extended Warranty Period – Upon purchase and activation of extended warranty by DMR, customer will get additional 1 year of spare supply warranty in addition to his original warranty period. Warranty period will be calculated from date of original purchase of the product. 

• Late Purchase: If bought after 15 days, the warranty is invalid.

• Refund Policy: Warranty order placed after expiry of 15 days will automatically be treated as Invlaid orders and customer has to apply us for the refund of the amount paid , if anyfor such invalid orders. For Invalid purchases  – We will provide the refund after deducting Rs. 50 processing fee.
  
• Warranty Activation: The warranty is not automatic upon purchase. It shall only be valid once the official invoice of extended warranty is generated and provided to customer.

1-Year Extended Free Spare Part Supply Warranty

➔ Parts Covered Under Warranty Parts covered under warranty are Wash Motor, Wash/Spin Timer, Program Selector, Belt & Capacitor.

➔ Parts Not Covered Under Warranty All Body Plastic Parts (including Knobs) are not covered under warranty. Any breakage / leakage is not covered in warranty.

WARRANTY PROCESS

➔ Process of Availing Free Spare Supply Warranty In case of any malfunctioning / defect of your spinner – follow below process to avail warranty claim:

1. First contact your nearby technician who will identify the defect in the machine. (Please note that – DMR will not provide any technician, also DMR will not be able to identify / nominate any technician).

2. Call DMR Customer Care Numbers to inform about spare parts which is not in working condition / defective / needs replacement.

3. DMR Customer Care will determine – as per company policy whether old parts need to be sent back to DMR – for providing replacement.

4. If required send back old part to DMR for verification.

5. DMR will dispatch the New Part at your registered address and provide you details of dispatch.

6. In case your machine is under warranty period of 1 year – spare parts replacement will be provided without any charge.

7. If your machine is out of warranty – replacement of parts will be provided on chargeable basis.

8. On Receipt of spare part at buyer’s registered address – buyer has to get it replaced through local nearby technician.

9. All disputes are subject to Pune jurisdiction only.

10. Terms & Conditions Apply.

11. Warranty valid in India only.

DMR Customer Care Numbers for Warranty: 77759 11000 / 77758 11000 / 86059 11000